FAQs
Products & Pricing
Alvio will receive a % commission on all transactions conducted through the system. This value varies based upon the plan that you are currently on
We charge our percentage on the trade price. So, if an item has a RRP of £100 but you let your retail partner take it with a 30% discount – then we take 5% of £70.
As the retailer you can charge your customers whatever price you wish
Yes – you are always in complete control of your stock management. When adding products you can choose what to bring to the Alvio platform. You can then configure retail partnerships individually, or else set standard commercial terms.
Orders & Fulfilment
No, from a consumers perspective fulfilment updates etc come from your store, just like any other order.
We support all major currencies & taxes, the only restriction is that stores connecting to each other both have to use the same currency.
We will be supporting cross boarder trade in the future.
Yes, Alvio creates orders in merchant stores just as if they had been placed through your checkout.
We Also have a specific integration for UK Print On Demand
Support
Our platform’s current error rate is very low – less than 0.5%. If you encounter one, you will be emailed tips to resolve the issue. We get notified too, and we monitor the system 24/7. Otherwise, you can always submit a support ticket.
Yes, we have a completely free migration service available to all our Pioneers.
The time and effort Alvio saves for both retailers and merchants is of huge benefit to both parties
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.