Processing orders with Alvio couldn't be easier as we deliver orders direct to your store admin just like an order placed directly with your store. This minimises any changes to your current processes if any.
NB: The default behaviour is to create orders in the Payment Pending status if you prefer these orders to be marked as paid please contact support and they can enable this for you
Orders Received From Retailers
Orders are imported in close to real time and have only the information that you need.
Identifying & Filtering Orders in Shopify
Order Tags
Each order is imported to your store Identifying from which Retailer its from through the addition of a tag corresponding to the Retailers Store Name and a general tag indicating that its from a Retail Partner
This allows you to easily create views of orders in your Shopify admin by filtering the view by the corresponding order tags and using the saved view functionality.
This also helps for invoicing your retailers as you can further filter by date and export the orders to a CSV.
You can use these identifying tags on the orders to help create work flows for the specific orders and also to help identify them in external third party apps such fulfilment and accounting apps and much more
Corresponding Order Numbers
We also add the retailers stores corresponding order number to the additional detail section of the order.
This can help massively when dealing with customer service enquiries form your retailers as we also on the retailers order detail your order number.
Fulfilment & Tracking
When fulfilling orders if you supply tracking information along with the fulfilment status this will be synced to the retailers line items in the corresponding order.
As these are the same as any other order in your admin they can be processed by any other third part fulfilment app you may use. If you do experience issues please contact support and we will be happy to help
Customer Information
We supply all of the shipping information on the order including mobile number for you to ship the order, however, for GDPR compliance we omit the customers object and there email address.
Orders Sent To Suppliers
Alvio does all the hard work for you, no matter how many line items in an order even from multiple suppliers we track, sync and update everything for you at the line item level in near real time.
Identifying & Filtering Orders in Shopify
Each order is imported to your store Identifying from which Supplier its from through the addition of a tag corresponding to the Suppliers Store Name and a general tag indicating that its from a Product Partner
In addition if the order contains products form multiple suppliers both supplies will be added as tags as can be seen in the example above
This allows you to easily create views of orders in your Shopify admin by filtering the view by the corresponding order tags and using the saved view functionality.
Corresponding Order Numbers
If the order contains product from multiple suppliers and obviously products form your own inventory, we will show in the additional details section of the order which line item relates to which supplier and the corresponding order number in the suppliers store.
This can help massively when dealing with customer service enquiries so that you know which supplier to contact about which product and waht order number they will have for the order in their store.
Fulfilment & Tracking
We track and sync fulfilment information down to the line item level across all corresponding supplier and retailer orders, meaning that when the item is fulfilled by the supplier your order will be updated and your customer will receive all updates and notifications just as if you had shipped it your self.
